Effective Date: 13/02/2025

Introduction

Welcome to Rotate Recordings! This Seller Policy ("Policy") outlines the rules and responsibilities for sellers ("you", "your") using our marketplace platform ("Service"). By accessing or using the Service, you agree to comply with this Policy. Failure to do so may result in account restrictions or removal.

This Policy is part of our Terms of Service and Privacy Policy, which we encourage you to review. Your continued use of our platform indicates acceptance of these terms.

General Information

Marketplace Services
Our platform connects independent sellers with buyers, enabling the sale of vinyl records and related items. Availability of our marketplace services may vary by country or region.

Your Intellectual Property
Except where specifically stated, we do not claim ownership of any intellectual property cataloged or listed for sale through the marketplace services.

Your Relationship with Buyers
When you sell an item, the contract is directly between you and the buyer. Rotate Recordings isn’t part of this contract and is not responsible for its terms or enforcement.

Compliance & Accuracy
By listing items for sale, you confirm that your items comply with applicable laws and regulations. All product descriptions, pricing, and additional details must be accurate and truthful.

Account Access
You can view your account details, including transaction history, by logging in at any time. We do not grant access to other user accounts. If you choose to close your account, any records you have not downloaded or saved will no longer be accessible. 

Administrative Access
Rotate Recordings staff may use admin tools to assist with account-related issues or technical troubleshooting. However, we do not have access to your password, and all staff are bound by strict confidentiality agreements.

Information Sharing
Certain details from your account may be shared with third parties solely to facilitate requested services, in accordance with our Privacy Policy.

Listing Order
By default, listings appear in chronological order, with the newest items shown first. Buyers can adjust their view using filters. Sellers are treated equally in terms of listing visibility.

Accuracy of Information
Providing false, misleading, or inaccurate information about your inventory, listings, or other aspects of your account may result in account suspension or termination.

Requirements for Sellers

Seller Types

• Business Sellers: Individuals or entities selling items as part of their trade, business, or profession.
• Hobby Sellers: Individuals selling items for personal purposes outside of business activities.

Compliance with Laws
You are solely responsible for ensuring that your listings, sales, and communications comply with all applicable laws and regulations in your jurisdiction.

Accurate Listings
Each item must have a detailed and truthful description, including its condition, pricing, and any other relevant information.

Returns and Refunds

Clearly state your return, refund, and shipping policies in your Seller Terms. Comply with local laws regarding returns, including covering return shipping when legally required. This includes:

• Information about returning and refunding items, including whether you agree to pay for return shipping when a return is requested. (Sellers must comply with their local laws and regulations regarding returns and refunds.)
• The number of days it takes to ship an order once payment is received. If this timeframe is not stated, the buyer may request a cancellation due to "Item Unavailable" when the order is not shipped within seven days of payment received.
• Any regional sales tax you are required to collect by law.

Communication
Respond promptly to buyer inquiries and orders. Clear communication builds trust and helps prevent disputes.

Account Approval

Approval Process
All seller accounts must go through an approval process to ensure quality and compliance with our platform standards. Account approvals will be completed within 24 hours of submission. If your application is not approved, you will receive feedback to guide any necessary adjustments before resubmission.

Listing Approval

Approval Process
To ensure quality and consistency, all listings must be reviewed and approved by our team. This process typically takes 24 hours. If a listing isn’t approved, you’ll receive feedback to help you edit and resubmit.

Listing Criteria
All listings must meet the following standards:

• Artwork Image: Include a high-quality image of the vinyl artwork.
• Title Format: Use this format: (Artist) | (Title).
• Condition Grading: Grade both the media and sleeve using one of these options:
• Mint (M)
• Near Mint (NM)
• Very Good Plus (VG+)
• Very Good (VG)
• Good Plus (G+)
  (Listings graded below Good Plus are not accepted.)
• Barcode: Please include the barcode (e.g., ISBN, UPC, GTIN, etc.) if available.
• Tags: Select all applicable genres under the “Tags” section.

Optional Details
You can include extra information such as:

• Tracklist
• Label
• Format
• Country
• Release year
• Genre

Grading Assistance: If you need guidance on accurately grading your vinyl, please refer to our guide: How We Grade Our Records.

Edits and Adjustments
We may make minor edits for formatting or consistency, but sellers are responsible for ensuring all information is accurate.

Human Review
We listen to every album listed to assess its alignment with the human feeling and connection we value at Rotate Recordings. Approval decisions are based on both technical and emotional criteria. Listings may be denied if the album does not meet these standards.

Payments and Fees

Transaction Fees
We charge a 5% fee directly tied to the sale of items on our platform. Additional fees (e.g., payment processing fees) may apply based on your selected payment provider. Fee credits will only be provided for orders that are less than 90 days old and unpaid or refunded.

Payment Processing
Payments are securely processed via Stripe or PayPal. Always wait for confirmation of payment before shipping an item, as some payment types (e.g., e-checks) may take several days to clear.

Transaction Handling
Rotate Recordings requires sellers to have an active Stripe or PayPal account for processing payments. All transactions are securely handled through our integrated payment system, and we determine which payment methods are available to buyers.

Seller Responsibilities
Sellers must follow the policies and guidelines set by Stripe or PayPal. Refunds and returns must be processed in accordance with the rules set by these payment providers. Disputes related to transactions will typically be handled through Stripe or PayPal.

Fee & Pricing Guidelines
Buyers cannot be charged extra fees for using Stripe, PayPal, or any other supported payment method. Any processing or handling costs should be

Prohibited Practices
Off-platform transactions, including direct bank transfers or private PayPal payments, are not allowed. Sellers may not request payments as "gifts" or "personal transactions."

Taxes
Include any applicable taxes in the item’s listed price. Taxes cannot be added retroactively after a sale.

Payout Policy

Payout Schedule
Payouts are processed monthly, on the 14th of each month, and include sales from the previous month.

Payout Amount
Your payout will reflect your total sales revenue, minus our 5% commission fee.

Payment Disputes or Delays
In rare cases, unforeseen issues with Stripe, PayPal, or other processing systems may cause delays. For assistance, contact info@rotaterecordings.com.

Compliance
Sellers are responsible for complying with the policies and requirements of their selected payout processor (Stripe or PayPal). Rotate Recordings is not liable for fees, holds, or issues imposed by these payment processors.

Taxes
Sellers are responsible for understanding and complying with local tax laws. Rotate Recordings does not withhold taxes on your behalf.

Payout Policy
By using Rotate Recordings, you acknowledge and agree to this Payout Policy. Failure to comply with these terms may result in the withholding of funds or suspension of your seller account.

Order Issues

Sellers must manage disputes according to their Seller Terms, payment provider guidelines, and applicable legal requirements. Rotate Recordings does not mediate disputes related to product condition or shipping. If an agreement cannot be reached, the buyer or seller may escalate the issue to the payment provider handling the transaction.

Account Management

Access to Information
You can view your account and transaction records at any time. If you close your account, unsaved records will no longer be accessible.

Account Suspension or Termination
We may suspend or terminate your account if you fail to comply with this Policy or other platform guidelines. You’ll be notified of the reason for such action.

Policy Modifications

We may update this Policy from time to time. Changes will be posted on our platform, and the "Effective Date" will be updated. By continuing to use our Service after changes are made, you agree to the updated Policy.

Contact Us

Questions? Need assistance? Email us at info@rotaterecordings.com.